• Whenever possible obtain patient’s name and preferred address
• Ensure name pronunciation is correct
• Clarify desired pronouns when there are doubts in regards to gender

“Hello, I’m Dr. Smith. It’s a pleasure to meet you. How would you like to be addressed?”

Silverman, J., Kurtz, S., & Draper, J. (2013). Skills for Communicating with Patients (Thrid Edit). London: Radcliffe Publishing.